Start from the shift, not the feature list
Walk one Friday order through the demo: table to kitchen to pass to bill. If any hop needs a workaround in the demo, it will need ten on a real night.
One system or five subscriptions?
Menu app here, KDS there, POS from a third vendor — every seam is a place orders fall through. End-to-end systems (guest app, POS, KDS, dashboard on one login) remove the seams. Zervoo is built this way on purpose.
Demand zero commission
Any per-order percentage is a tax on growth. Flat per-venue pricing is predictable and doesn’t punish your best nights.
Check the hardware bill
Good software runs on phones and tablets you already own. Proprietary terminals are a lock-in strategy wearing a hardware costume.
Ask what happens when you outgrow it
Every floor eventually needs something the product doesn’t do. Ask the vendor: will you build it? Zervoo builds custom solutions — inside the platform or co-existing with your current stack — and custom-branded guest apps in your colours.
Support is a feature; test it
Raise a ticket during the trial and time the answer. On a Friday night, support that answers Monday is decoration. Look for same-service resolution.
Twenty minutes, your real menu, no card — book a demo and watch a Friday run calmer.
Book a demoasked first.
How long should rollout take?
For QR ordering + KDS on existing hardware: under an hour. Weeks-long rollouts signal complexity you’ll live with forever.
Should the system replace my POS?
Ideally it includes one — fewer seams. Zervoo’s POS runs in the browser on your existing till.