three ways to get help.
READ · WRITE · DURING SERVICETwenty-three answers on setup, staff PINs, payments, sold-out dishes and what happens if the internet drops.
Write to hello@zervoo.app and you’ll hear back within one business day.
On the Service and Group plans you get priority help while you’re open, because a problem at 21:00 on a Friday can’t wait until Monday.
what each plan gets.
Every plan gets help from the same people. What changes is how quickly we reply, and whether you have one named person who knows your venues.
Book a short demo call and ask us anything about support before you sign up.
common questions.
How do I contact Zervoo support?
Email hello@zervoo.app and you’ll hear back within one business day. On the Service and Group plans, you also get priority help while you’re open.
What happens if the internet drops during service?
Zervoo runs in the web browser, so it needs an internet connection. If the Wi-Fi drops, phones and tablets with mobile data carry on, and so do guests on their own data.
How reliable is Zervoo?
We aim to keep Zervoo running 99.9% of the time, every month. If we miss that, ask us for the numbers and we’ll show you that month.
Can we get our data out?
Yes. Your orders and menu leave with you if you go, and on the Service and Group plans you can export them as a CSV file any time.
Who helps us set up?
We do. We type up your first menu with you on the call. On the Group plan, your named contact also helps set up each new venue.
one system.
ONE SYSTEM · FOUR PARTSEverything your restaurant runs on, in one place.
Guests scan a QR code and order from their own phone. Dishes can show in 3D, made from your photos.
DashboardEvery order, table and sale as it happens. You change the menu from the same screen.
Kitchen screenEvery order on one screen in the kitchen, oldest first.
Counter (POS)Walk-ins, phone orders and paying at the counter.